Every major insurer has an AI strategy. Most of them will fail. Not because the technology isn't ready — it is. Not because the use cases don't exist — they do. The strategies will fail because organizations treat AI as a point solution rather than a platform, and they underestimate how fundamentally it demands a different operating model.
Why Most Insurance AI Strategies Will Fail
Sean O'Donoghue, Senior Vice President and Chief Digital, AI, and Technology Officer for Security Benefit, recently wrote an article for ITL about AI insurance strategies.