Website Support

ID.me will not accept photos taken in the Live photo mode. To upload a photo from your iPhone, you’ll need to temporarily adjust your settings. 

When Live photo mode is on, it will look like this:

To temporarily turn off Live mode, tap the icon on the upper right corner of your camera. You should see an indicator that Live Mode is off. This will allow the picture to be taken in a JPEG format and can be uploaded into the ID.me platform. You can switch this setting to live mode once you've completed the process.

ID.me simplifies how individuals prove and share their identity online. Answers to many questions can be found in this FAQ.

For more information, users can go to the ID.me Help Center website for support in setting up or updating any information on their ID.me account at help.ID.me. Security Benefit and ID.me has developed three additional online resources for customers to ask questions and receive additional support:

• Step-by-step guides and troubleshooting information
• Submit an issue through an online form
• Online Chat available 24/7

Access Online Resources

In 2020, Apple implemented the blocking of cross-site cookies. This functionality can impact how you view your account information on SecurityBenefit.com with your Apple device, and you may need to adjust your Safari settings on your Mac operating system.

The following steps will help you through the process of getting "Prevent Cross-Site Tracking" disabled.

How to disable the "Prevent Cross-Site Tracking" feature 

1. In the Safari app  on your Mac, choose Safari > Preferences then click Privacy.
    
2. De-select “Prevent cross-site tracking.”
    
3. Restart the Safari browser for the setting to take full effect.

In 2020, Apple implemented the blocking of cross-site cookies. This functionality can impact how you view your account information on SecurityBenefit.com with your Apple device, and you may need to adjust your iPhone or iPad settings. 

The following steps will help you through the process of disabling "Prevent Cross-Site Tracking" in Safari on iOS - this process is the same for iPhone and iPad even though the screenshots might look slightly different.

How to disable the "Prevent Cross-Site Tracking" feature in Safari on iPhone/iPad

1. On your iPhone/iPad, open the "Settings" App
Return to the Home Screen by pressing the round button underneath the screen. You will see the grid of icons. Then, find the "Settings" icon and tap on it.

2. Scroll and tap on the "Safari" item

The Settings screen will be longer than the actual screen of your iPhone, so to reach the "Safari" section you need to scroll the screen down a bit by dragging on the screen with your finger.
 
When you see the Safari item, tap on it to see the options for Safari.

3, Scroll down to Privacy & Security
Move the slider next to "Prevent Cross-Site Tracking" to the left (and turned gray).

4. You have configured your cookies settings to disable "Prevent Cross-Site Tracking"
Restart the Safari browser for the setting to take full effect.

In the current digital environment, multi-factor authentication (MFA) has become a necessary and common practice among financial institutions who support online account access. In accordance with best practices, Security Benefit has also implemented MFA to maintain a high-level of online safety for your accounts. Because of the heightened security, MFA prevents financial data trackers from accessing your account. We suggest you contact your financial tracker software company to inquire how they recommend gathering account data from financial institutions who support MFA.

Security Benefit requires multi-factor authentication (MFA) to help protect your online account by requiring a verification code entered by you before accessing your account from an unknown device. You are in charge of deciding how to receive your verification code whether it be by text message, email or voice call. Once you receive your verification code, enter it when asked to gain access to your account.

Security Benefit requires MFA to help protect your online account by:

1. Establishing a password.
    
2. Establishing a verification method (how you’d like to verify your sign on: text, email or call back). We recommend setting up more than one method.

When you sign in to SecurityBenefit.com with your username and password, you will then be asked to have a verification code sent by text, email or call back depending on the options you selected during your account set up.

SecurityBenefit.com supports the current version and previous versions of the following browsers.

• Chrome (We recommend using the Chrome web browser.)
• Safari
• Edge
• Firefox

SecurityBenefit.com supports the current version and previous versions of iPhone and Android devices.

If you’re a plan sponsor, you will manage your plan with us at our dedicated website for sponsors.

If you have any questions or need assistance with your current plan, please contact us at 800.747.3942. 

Navigate to SecurityBenefit.com and click on Sign in within the upper menu. 

On the next screen, click on the “Register Your Account Online” button to begin the registration process. 

On the next screen, you’ll be presented with a drop-down menu to select Individual.

Fill in all required fields as indicated. 

After filling in all required information, you may fall into two possible scenarios: 

1. You are an existing user on SecurityBenefit.com who has not signed in to the site in the past 12 months, or 
2. You are a new user who has not yet registered on the site, but your information is found in our records system (i.e., you are a customer and have purchased an annuity, but have not yet registered or signed in). 

The following screens will show the next steps in the registration process that are unique to each scenario, and then the process is the same for everyone. 

If you are a converted user, (meaning you have signed in to SecurityBenefit.com since 1/1/2018) you will not be asked to re-register. Your username and password have been ported over to the new site. You will be asked to update your password, select a security question and identify how to receive your multi-factor authentication code.  

Converted User: When you have successfully entered your sign in information, the process is almost complete and you should see this screen asking you to create a new password to replace your current password. Your existing password cannot be reused. 
 

You will then be asked to verify your email address to continue. 

Next, you will be asked if you wish to complete the optional step of setting up additional multi-factor authentication to secure your access. If so, follow the process outlined later in this document. If not, you may now click on the Sign In button and sign in to SecurityBenefit.com.

When you have successfully entered information into all required fields, the registration process is almost complete and you should see this screen. 

Check your Inbox of the email account used in the initial registration process for a confirmation email (the email will come from [email protected]). When it arrives, you will have 7 days to open it and click on the link inside the email to finalize the account registration process, which includes: 

• Setting up a password, 
• Setting up security questions, and 
• Optionally entering a cell phone and/or landline phone number for multi-factor authentication. 

The email you receive from Security Benefit to complete the registration process will look similar to this: 

From here, the process is the same for the second two scenarios (new users, or those who haven’t signed in to the site in the past 12 months). 

Once you have clicked on the link in the email, you will be asked to create a password and re-enter that password to verify it is correct. Passwords must contain: 

• At least 8 characters 
• At least 1 number 
• At least 1 lowercase letter 
• At least 1 uppercase letter 
• Does not contain part of the username 

You will also be asked to choose a recovery question to be used in the event of needing to reset a password or gain access when you have forgotten a password. 

After successfully establishing a password and setting a recovery question, you will be presented with the next screen to optionally set up additional security verification numbers, either a text message to a cell phone, or a voice call with verification code to any number you choose. This multi-factor authentication helps to insure only you have access to your account information on SecurityBenefit.com by requiring a second authentication device in order to sign in. 

The screen for setting up text verification. Enter your 10-digit cell phone number without the country prefix. Please do not enter hyphens or parentheses. Click on the “Text” button to initiate the text message to your phone to verify the device. Please allow up to: 30 seconds to receive the text message. 

The screen for setting up voice call verification. Enter your 10-digit phone number without the country prefix. Please do not enter hyphens or parentheses. Click on the “Call” button to initiate the voice call to your phone to verify the phone number. Please allow a few minutes to receive your voice call. 

If you selected text verification, this screen will appear and you can enter the verification code sent via SMS to your cell phone. Enter the code and click on the “Verify” button. Once verified, your cell phone number will allow you to receive a verification code to access the site if you are signing in from a new device, or signing in one year or more after your last sign in. 

If you selected voice call verification, this screen will appear and you can enter the verification code received via a voice call to the number you entered. Enter the code and click on the “Verify” button. Once verified, your phone number will allow you to receive a verification code via voice call to access the site if you are signing in from a new device, or signing in one year or more after your last sign in.

When you have entered the verification code, this screen will appear which confirms the number that has been established for your profile. Should you wish to change a phone number, simply sign in to your account, navigate to My Profile in the upper right navigation and edit your profile information. 

You now have the option of how you’d like to receive your verification code to finalize your registration and site access, either via email, SMS text, or a voice call to the number you set up (if any). 

Select the method of verification you prefer, and a one-time use code will be sent. In this example, select “Email” and click on the “Send Email” button to send a verification code to the email address you set up when you established your account. Regardless of the method of verification you select, a verification code will be sent to you and you must enter it into the required field in order to complete the sign in process. 

Once you click on “Send Email”, you should see the green check mark confirming a verification code was sent to the email address on file. If this is a trusted device (your personal computer, phone, or tablet and not a shared device, check the “Please remember me on this device” below the Verify button to avoid having to enter a verification code the next time you sign in to SecurityBenefit.com.  

An example of the verification code email you will receive. 

Enter the code into the “Verification code” field and you should be successfully signed in to the site. 

If you should have any questions or encounter any issues in registering, please call our Service Center at 800.888.2461 from 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday.