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Top Emailed Questions

The following are answers to commonly asked questions emailed to Security Benefit.

If they fail to assist you with a given issue, please do one or more of the following:

  • Use our search box at the top right of all pages.
  • Email us using the form at the bottom of this page.
  • Call us at 800.888.2461, 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday.
I’m having trouble signing in to my SecurityBenefit.com account.

If you are a current SecurityBenefit.com and have not signed in to your account within the last year, simply complete the registration process to set up your online account.

  1. Sign in with your existing username and password.
  2. Once you’ve successfully signed in, you’ll be prompted to change your password.
  3. After you’ve established a new password you’ll be prompted to select additional security questions for your username and password recovery options.
  4. Next, you’ll be asked to set up notifications for verification codes for your account.
  5. The default option will send a verification code to the email address within your current profile.
  6. You may choose to establish other options to receive your verification code: SMS text message, or a voice call to a phone number.

If you’re unable to sign in to your account, please contact us at 800.888.2461 from 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday, and we can assist you.

I’m having trouble registering for a SecurityBenefit.com account.

To register for your online account, simply click the Sign In link at the top of the website and then choose the Register Your Account Online link. You’ll be prompted to choose user type option and then you’ll need to complete the fields to set up your profile.

Once your profile has been submitted, you’ll receive an email from [email protected] with instructions to complete your registration.

If you’re unable to register for your account, please contact us at 800.888.2461 from 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday, and we can help you register your account.

I want to know if the document I faxed or mailed was received.

For the status of submitted documents, please contact our Service Center at 800.888.2461 between 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday.

I would like a form sent to me.

Our service forms are accessible on our website.

If you need assistance, please contact our Service Center at 800.888.2461 between 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday.